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  • How can I save on my order?💸
    There are a few ways you can save on your next order. 1. Join our loyalty program, J Club and start earning club coins when you shop. 2. Subscribe to our auto ship + save program eligible with select kits, sets and bundles. 3. Buy more + save on select items with our quantity discount offerings. 4. Purchase a refill and send in your empty bottles via our recycle + refill program.
  • How do I request a refill?♻️
    It's simple & easy to request a refill. Here's how it works: Purchase a refill for each Jade Alycia Beauty product you would like to have refilled here. Fill out and submit your refill request form. Once both your refill request form and refill order have been received. A free shipping label will be emailed to you to send us your empty bottles. New tracking will be emailed to you once your bottles are received, refilled and shipped out. Learn more about on our recycle+ refill program page.
  • Do you have a recycling program?♻️
    Yes, ​we do. Learn more about our recycle + refill program here.
  • Do you have a loyalty program?✨
    Yes, it’s called J Club. Join now and start earning rewards on your next purchase.
  • How often do you launch new stuff?🎉
    You’ll just have to subscribe to our weekly newsletter, J news and sign up for our waitlist to be the first to shop to find out.
  • Do you sell gift cards?🎁
    Yes, we have e-gift cards available here.
  • Do you offer a monthly subscription?🗓️
    Of course! We couldn't leave you hanging, check out our auto ship + save program.
  • Can you help me figure out my skin type?😅
    Yes, we sure can! Take our five minute skin type test. You can also book a virtual consultation with one of our beauty experts for a personalized skincare session helping you to identify your skin type plus find what works for you.
  • Do your products work on sensitive skin?🧐
    Yes, our skincare products are specifically formulated to pamper sensitive skin types with all-natural ingredients. We recommend trying available samples prior to purchasing full bottle sizes for extremely sensitive skin types.
  • What products should I start with?🧴
    We recommend taking our skin type test to receive tailored suggestions that work best for you.
  • Are your flavors natural?🌱
    FLAVOR TRANSPARENCY DISCLAIMER Yes, our flavorings are all-natural and formulated in-house by our trusted team of beauty experts. Like our natural fragrances, these too are derived from various plant-based oils, extracts and liquids that carry a natural aroma. We kindly reframe from full flavor ingredient disclosure to protect the integrity of our brand and the uniqueness of every formula.
  • Can I get my bottles refilled?💦
    Yes, ​you can! Learn how our recycle + refill program works and start shopping refills here.
  • What's in your scents?👀
    FRAGRANCE TRANSPARENCY DISCLAIMER All our fragrances and scents are formulated in-house by our trusted team of beauty experts with the use of all-natural ingredients deriving from various plant-based oils, extracts and liquids that carry a natural aroma. ​ We kindly reframe from full fragrance ingredient disclosure to protect the integrity of our brand and the uniqueness of every formula.
  • What are your payment options?💳
    DIRECT PAYMENTS We accept all major credit cards including, but not limited to Mastercard, Visa, American Express, Capital One, Citi Bank, Discover and Chase. ​ THIRD PARTY PAYMENTS For a quick and easy purchase select pay with Apple Pay or Afterpay at checkout.
  • Where is my order?📍
    Quickly track your order at any time after shipping or receiving via the tracking number provided in email regarding your order shipment.
  • Do you offer free shipping?🚚
    Yes, all domestic orders that meet the order minimum of $100 or more will automatically receive free shipping within the USA. Select auto ship + save product subscriptions do qualify for free shipping as well.
  • What is your return policy?📦
    All sales are final at the time of purchase. Please note for hygienic purposes all skincare and beauty products can not be resold. We do our very best to ensure the satisfaction of all of our customers. Learn more about our return, exchange & refund policies here. If you are in any way dissatisfied with your order kindly contact customer service with your concern. To request an order cancellation please email us to request a refund 1 - 2hrs after placing the initial order. Kindly note, after the 2hr time maximum has expired orders can not be canceled as it has already been entered into processing. Please allow up to 3-5 business for your request and refund to be reflected in your bank or credit card statement. ​ All skincare & beauty items are non-returnable. All sales are final.
  • Do you ship internationally?✈️
    Due to current shipping restrictions, we only ship orders domestically within the United States.
  • What is auto ship + save?🏠
    Auto ship + save is our monthly subscription service that brings the ease and convenience of automated ordering to your doorstep. Now you will never have to worry about running out of your favorite Jade Alycia Beauty products with a new shipment heading your way every 30 days. Start saving time and money — Subscribe today!
  • How do I speak with customer service?💬
    For customer service inquiries send our team an email detailing your issue or request. Please allow up to 5 - 7 business days to receive a response.
  • How do I contact your public relations team?👥
    For all press related inquires and special requests please email our team with a detailed request. If your request is of interest, we will get back to you as soon as we can. Please allow 7 - 10 business days to receive a response. To view our current press portfolio visit our press page.
  • What happens to my club coins if part of my order or my entire order is canceled?🚨
    Any club coins earned from a purchase that is afterward canceled will be forfeited and removed from club member's account balance.
  • Do club coins expire?🤨
    No, lucky for you once earned club coins do not expire. Keep collecting until you are ready to cash them in to redeem an exclusive reward.
  • Where can I check my club coin balance?🧮
    You can check your club coin balance anytime in your My Rewards tab found on your profile dashboard.
  • How do I become a J CLUB member?♣️
    It's simple! Click Log In at the upper right hand corner of your screen to quickly create an account or visit the J Club page to sign up there and learn more about our rewards program.
  • Are there any limitations to the amount of club coins or badges I can earn or rewards I can redeem?🏅
    No, there are no restrictions. We want earning rewards to be challenging yet fun!

We are here to answer your requests, comments & concerns. Find a few of our most frequently asked questions above. 

FAQ

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